Effective Date: 03/01/2025

1. Introduction

Residual Ecom (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, use our services, or interact with us through any means.

2. Information We Collect 

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details.

• Business Information: E-commerce store details, sales data, and related operational information.

• Technical Information: IP address, browser type, cookies, and usage data from our website.

• Communication Data: Emails, chats, and other interactions with our team.

3. How We Use Your Information 

We collect and process personal data for the following purposes, based on legitimate business interests, contractual obligations, legal compliance, or user consent where applicable:

• To provide, operate, and enhance our services.

• To process payments, manage client accounts, and fulfill contractual obligations.

• To communicate with clients about their accounts, service updates, and support requests.

• To ensure compliance with marketplace rules, platform policies, and applicable legal or regulatory obligations.

• To improve user experience, website performance, and marketing efforts through data analytics.

• To detect, prevent, and address fraud, unauthorized transactions, and security vulnerabilities.

We do not use personal data for automated decision-making or profiling that would have legal consequences for users.

4. Information Sharing & Third-Party Disclosure 

Residual Ecom does not sell or rent personal information. However, we may share data with trusted third parties under the following circumstances:

• Service Providers: We may share data with third-party vendors (such as payment processors, cloud storage providers, analytics platforms, and fulfillment partners) who assist in delivering our services. These providers are contractually obligated to protect personal data and use it solely for agreed-upon purposes.

• Legal & Compliance: We may disclose personal data if required by law, in response to valid legal requests (such as subpoenas or regulatory demands), or to protect our rights, property, or safety.

• Business Transfers: If Residual Ecom undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of the business transition. Affected users will be notified of any such change.

Users may opt out of certain data sharing practices, where applicable under GDPR or CCPA, by contacting us at support@residualecom.com.

5. Data Security 

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or data storage is entirely secure. While we strive to safeguard your personal data, we cannot guarantee absolute security. In the event of a data breach, affected users will be notified in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies 

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You may disable cookies through your browser settings, but some functionalities may be affected.

Users may opt out of non-essential cookies through their browser settings or by adjusting preferences via our Cookie Policy page.

7. Your Rights & Choices

• Depending on your location, you may have the right to:
  • Request Access: Obtain a copy of the personal data we hold about you.
  • Request Corrections: Update inaccurate or incomplete personal data.
  • Opt-Out of Marketing Communications: Unsubscribe from promotional emails by clicking the “unsubscribe” link or contacting us.
  • Request Deletion: Request the removal of your personal data, subject to legal and contractual obligations.

  To exercise any of these rights, please contact us at support@residualecom.com. We will process requests in accordance with applicable data protection laws.

8. Compliance with GDPR & CCPA 

For EU residents, we process personal data in compliance with the General Data Protection Regulation (GDPR) under one or more of the following legal bases:

• User consent

• Contractual necessity

• Legal compliance

• Legitimate business interests

For California residents, we comply with the California Consumer Privacy Act (CCPA) by providing users with the right to:

• Request access to their personal data

• Request deletion of their personal data

• Opt out of the sale or sharing of personal information (if applicable)

To exercise your GDPR or CCPA rights, please contact support@residualecom.com.

9. Changes to This Privacy Policy 

We may update this policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

10. Contact Us 

If you have any questions about this Privacy Policy, please contact us at:

Residual Ecom LLC
Email: support@residualecom.com

By using our services, you consent to this Privacy Policy. Thank you for trusting Residual Ecom with your information.